CLIENT SERVICE OFFICER - Broome - closing 4pm (AWST) Thursday 1 March 2018
Kimberley Community Legal Services is one of Australia's leading remote civil law practices, dedicated to ensuring access to justice for all communities across the magnificent Kimberley Region. KCLS is a reflective, community- and client-oriented practice, working closely with predominantly Aboriginal client communities. We serve our clients from offices in Kununurra and Broome, with regular outreach to all major towns across the region, and periodic visits to many other communities on country.
We are seeking a part-time Client Service Officer to be part of our Broome team. Our Client Service Officers provide reception, secretarial and administrative support to our legal staff. As our Broome CSO, you will be handling day-to-day client contact at reception, assisting with preparation and maintenance of client files, and ensuring our three Broome-based lawyers have office and administrative support.
The successful applicant will have demonstrated ability to operate effectively in a client-centred legal environment and possess excellent communication and interpersonal skills. The applicant will be committed to meeting the needs of the most disadvantaged in the community, will have the ability to engage clients with empathy, and have the ability to prioritise and manage multiple, competing demands.
This is a part-time role, with usual hours between 0830 - 1230 Monday - Thursday (16 hours/week). It is a contract position, initially for six months, with potential for a longer-term contract dependent on funding.
Salary: $22,464 (plus 9.5% superannuation), equivalent to $27/hour. Attractive housing and salary sacrifice arrangements available. Five weeks annual leave.
How to apply for this job
To apply, please send a cover letter and c.v., including responses to the key selection criteria, by the closing date to Karen Grove, Principal Solicitor, at firstname.lastname@example.org, using the subject line: Client Service Officer application
Questions: Please contact Karen Grove on (08) 9192 5177
Applications close: 4pm (AWST), 1 March 2018.
KCLS is a exciting place for undertaking volunteer work and has extensive experience in hosting students and graduates.
There isn’t a typical day at KCLS, because there’s always so much going on.
KCLS solicitors make weekly outreach trips to Wyndham to run a drop-in service and to visit clients in their homes. Days in the office involve: assisting clients through the drop-in service, formal appointments and home visits; transporting clients from home to the Department of Housing or Centrelink; attending court; working on files by drafting letters and documents; making ‘phone calls; researching and observing staff meetings and meetings with local service providers such as the Arts Law Centre or Knowmore.
Interns can be involved in everything that KCLS does, including writing submissions to government inquiries and lobbying the State government for policy changes.
KCLS works hard to ensure that interns gain as much experience and as many skills as possible. There's scope to pursue a personal area of interest and placements can be counted towards Practical Legal Training.
(Stephanie Treifus, Aurora Intern, adapted from KCLS Annual Report 2014-2015)
To enquire about working at KCLS, please complete the form below: